frequently asked questions
What is KattyMao?
KattyMao is a D2C brand focused on delivering high-quality, thoughtfully designed products that combine style, comfort, and functionality.
How can I contact KattyMao?
You can reach us anytime at our support email or through the contact form on our website. We typically respond within 24 hours.
How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS/email to monitor your delivery in real-time.
Do you deliver across India?
Yes, we ship pan India.
How do I initiate a return?
Simply go to the “My Orders” section or contact our support team with your order ID.
When will I get my refund?
Refunds are processed within 5–7 business days after the returned product passes quality checks.
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and COD (Cash on Delivery).
Is Cash on Delivery available?
Yes, COD is available with an additional charge of ₹30.
Are your products authentic and high quality?
Absolutely. Every KattyMao product goes through strict quality checks before shipping.
Will the product look exactly like the pictures?
Yes, we ensure accurate product representation. Minor color differences may occur due to screen settings.
Can I cancel or modify my order?
Yes, you can cancel or modify your order before it is shipped.
What if I receive a damaged or wrong product?
We’ve got you covered. Contact us within 48 hours with photos, complete video of open the packaging to initiate a replacement/refund process.
Do you offer discounts or promo codes?
Yes! Follow us on social media for exclusive deals and early access.
Is my payment information secure?
Yes, all transactions are encrypted and secured using trusted payment gateways.